Citizens Bank has the absolute worst customer service I have ever experienced in my life. They treat their customers like absolute garbage. Several branches have given me a hard time cashing checks written by on their own bank. Another local branch even called the police on me for getting iimpatient despite having broken no laws. 4 times in the past year they have replaced my debit card because of "a possible security breach with a merchant." The first time that happened they sent the replacement card to the wrong address and I couldn't pay for my dinner and I had to sleep outside with several thousand dollars worth of electronics since all the branches were closed and I couldn't access my own money. When I called customer service about it, they said they have the capability of activating my card but they won't because it could possibly damage the banks reputation. When I asked why they didn't call to tell me my card is deactivated, they said that's not their responsibility and not their problem. They wouldn't even apologize or admit they did anything wrong. The media won't report anything about them because it's a conflict of interest because they're advertisers. They also recently charged me a fee for using their own ATM and customer service said they have no way of telling if it's their ATM or not. I could continue writing about all the horrible, terrible experiences I've had with this bank over the years, but there's not enough space on the internet to explain it all. Don't ever do business with them. You'll be sorry.
Friendly staff that are more then willing to try and help resolve whatever issue you may be having regarding your back services.
Citizens Bank is a US Bank based in Trooper, Pennsylvania. Citizens Bank is located at 2701 Ridge Pike, Trooper, PA 19403, USA.
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